Complains and Resolutions

Received something you didn’t like

Got a faulty laptop instead of a PC? Or did you find a crack in your delivered product? We are here to help.

Just give us a call on any of the numbers below, write to us to sales@pcstore.ae, or fill out the form below, we’ll get back to you right away.

     

    Dispute Resolutions

    We understand you are excited to receive your dream machine, whether it be your refurbished laptop or PC. However, we are after all, providing secondhand machines – faults will be there, breakdowns will happen. But that doesn’t stop us from resolving your issues. You may find answers to some of your dispute, resolutions and complains here.

    Can I return my refurbished PC for a new one?

    We offer a period of 7 working days for you to thoroughly check your machine for any fault. If you do find any then feel free to ship your machine back to us and we will replace it with a similar refurbished PC. We do not however replace refurbished PC with brand new PCs since we do not stock them. You can read more about it here.

    What kind of warranty do you provide?

    We offer variable checking warranties on all hardware ranging from 30 days to 2 years extended warranty.

    You can inquire about warranty of your purchased hardware from our support team. During warranty period, if you find the purchased refurbished PC or laptop faulty or malfunctioned then you can ship it back to us.

    For details on warranty claims visit this page.

    Why do I have to pay for shipping?

    You only pay for return shipping otherwise we provide free shipping to all parts of UAE.  For more details on shipping and delivery, read our shipping terms here.

    Will I get my money back if I don’t like my product?

    If you cancel your order before it is processed within 4 hours then, you will definitely get your money back.

    On the other hand, if you do not like a product after you received it then it is not possible to get a refund. Refunds are only applicable for cancellation or exchange. For more details read our Refund policy.

    I have not received my delivery, how do I get my money back?

    Sometimes consignments get late due to partner shipping company, weather conditions, or customs office at the port. We always notify our customers beforehand of the lateness of the delivery.

    However, lateness does not mean we will not deliver at all. We request you to be patient and contact us via the form below or call us on our numbers with your invoice number so we can track it down for you.

    I love my product, where can I give a review?

    We are delighted that you are happy with your product. We welcome all positive reviews and testimonials via the form above.